ITIL 4 Foundation (Cert.)  (Region Westschweiz):
5 Provider

As a rule, schools prepare for the ITIL Foundation exam within three days.

In most cases, there are no specific requirements for participants in continuing education, further training in ITIL Foundation. Basic IT knowledge and an interest in IT processes are usually sufficient.

Die ITIL 4 Foundation-Prüfung wird als anfängerfreundlich bezeichnet, vor allem im Vergleich zu weiterführenden IT-Zertifizierungen. Auch Personen ohne tiefgehende IT-Kenntnisse können sie mit etwas Vorbereitung bestehen. Sie enthält 40 Multiple-Choice-Fragen, von denen 26 richtig sein müssen, um zu bestehen.

ITIL 4 ist ein Rahmenwerk mit in der Praxis bewährten Methoden, welches Unternehmen hilft, ihre IT-Services effektiv zu planen, umzusetzen und zu optimieren. Es erläutert, wie IT und Geschäftsziele besser aufeinander abgestimmt werden können – flexibel, modern und stets an die neuesten Technologien angepasst.

An ITIL 4 Foundation course provides basic knowledge in the area of IT Service Management based on the ITIL framework. The aim is to understand the principles, terms and concepts of ITIL 4 and to create a solid foundation for further certifications.

Typical contents of an ITIL Foundation course:

• Fundamentals of IT Service Management: Introduction to the most important concepts, terms and objectives of ITIL 4
• ITIL Service Value System (SVS): Understanding the structure, components and functionality of the SVS
• Basic principles of ITIL 4: Teaching the seven guiding principles that serve as the basis for implementation
• Service value chain: Overview of activities that contribute to the creation of services
• ITIL Practices (formerly Processes): Introduction to central practices such as Incident Management, Change Enablement or Service Request Management
• Roles and responsibilities: Understanding the tasks within IT service management
• Customer benefit and continuous improvement: focus on added value for customers and sustainable optimization

In summary, an ITIL Foundation course on ITIL 4 offers a practical introduction to modern IT service management. The content taught helps to make services more efficient, increase customer satisfaction and continuously improve processes.

Please note: The exact content of the ITIL Foundation course may vary slightly depending on the training provider or school. It is therefore advisable to enquire about the detailed content directly with the desired school.Use our contact form to forward your question to the relevant school.

Die Prüfung erfolgt in der Regel über einen Prüfungsvoucher, der normalerweise zwischen Fr. 390.– und Fr. 450.– kostet. Dieser Voucher ist oft im Kurspreis enthalten oder kann auch separat gekauft werden. Wir empfehlen, dies vorher mit dem Kursanbieter zu klären.

For courses that serve as exam preparation, the ITIL Foundation exam takes place as an entry-level certification as part of the course on the last day.

Depending on the chosen training provider, the costs for an ITIL Foundation certification range from CHF 1,700 to CHF 2,500, including examination costs.

Continuing education, further training in ITIL Foundation is particularly suitable for managers, process managers, project managers and consultants who want to deal with and optimize IT service management and the benefits of IT for the company. In addition to IT specialists, these include business economists, managing directors and IT service providers.

For more information, please contact the schools. Contact us now quickly, easily and without obligation using our contact form or use the "Ask a question" button to get in touch with the right contact person directly.