Which activities appear in relevant job advertisements and how often? What is required in the job of digitalization specialist?

Introduction and support of collaboration tools:

Training and support for employees:

Provide employees with the necessary knowledge and skills to use the tools efficiently

Integration of existing systems:

Ensure that the collaboration tools are seamlessly integrated into the company's existing IT infrastructure

Documentation (user manuals / guidelines):

Creating and maintaining user manuals, FAQs and best practice guides

Security and compliance:

Ensuring data security and compliance, especially when working with external partners

Stakeholder management:

Work with different departments and teams to ensure collaboration tools meet business needs

Reporting and analysis:

Monitoring the use and performance of collaboration tools and deriving optimization measures

Trends and further development of collaboration tools:

Keeping an eye on technological developments in the field of digital collaboration and introducing new functions or tools if they meet business requirements

• Completed basic education
• Completed continuing education, further training as a Digital Collaboration Specialist with Federal Diploma of Higher Education
• Several years of professional experience in the information and communication technology (ICT) sector

• Several years of experience in the introduction, administration and support of collaboration tools
• Sound knowledge of common collaboration tools such as Microsoft Teams, Slack, Zoom, Google Workspace
• Knowledge of the integration of collaboration tools into existing system landscapes
• Basic knowledge of IT security (especially with regard to digital collaboration)
• Very good knowledge of German and English

• Strong communication skills (written and verbal)
• Ability to work in a team and with different stakeholders
• Problem-solving skills and a proactive approach to work
• Project management skills
• Adaptability, as the technology landscape is changing rapidly

• Communication: Clear and effective communication with users, stakeholders and teams, both written and verbal
• Training and coaching: Ability to train employees in new tools and support them with questions or challenges
• Problem solving: The ability to identify and solve technical and user-related problems quickly and effectively
• Patience and empathy, especially when it comes to teaching others how to use new tools