Communication - Company-specific seminars (in-house) (Bathing):
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Sofort zur richtigen Weiterbildung

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19km distance
Address:
Winzerhalde 16a
8049 Zürich
BrainDate - Communication
Conversations in emotionally tense situations, dealing with conflicts and teamwork: we support your employees in developing authentic, respectful and confident communication. In German, French, Italian and English.

Using the latest findings from brain research and proven methods from communication psychology, we create an understanding of how communication works and the changes that make constructive cooperation possible. By working on the personal challenges faced by your employees in their day-to-day work and through intensive training, we achieve lasting change together.

Your employees:
- analyze their own communication and learn how they affect others.
- get to know new models and strategies.
- practise and train their communication skills.
Region: Aargau, Basel, Bern, Ostschweiz, Westschweiz, Zentralschweiz, Zürich
Sites: Zürich
Next start date
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21km distance
Address:
Zur Kesselschmiede 29
8400 Winterthur
mdm-training
(5.5) Excellent 123 123 Ratings (96% )
mdm-training offers in-house trainings in Germany/Italy. In-house trainings as well as VIRTUAL trainings in the following areas
- Communication and behavior with customers
- Communication and behavior in a team
- Communication and behavior for nursing staff in care homes (esp. dementia)
- Telephone customer contact (Inbond)
- Sales (POS) and telephone sales (outbound)
- Team building and change processes (on request in a 100-year-old Ticino house with cooking event)

mdm-training's training philosophy is based on the themes of appreciation, empathy, individuality and the joy of doing.

In the interactive and mostly inductive training sessions, we not only work on technique, but also take a close look at motivational factors, joy and enthusiasm for our customers. Relief and passion thus come to the fore.

Sales staff and customer service managers of all kinds are trained in train-the-train modules and sensitized to constructive leadership.
Strengths: Seminars, trainings, workshops in German/Italian in D-CH and Ticino - NOW ALSO VIRTUAL - also team building (on request in Ticino house) - cooking events as supporting program or as team building process
Region: Aargau, Basel, Bern, Ostschweiz, Tessin, Zentralschweiz, Zürich
Sites: Winterthur, Gerra Gambarogno
Next start date
Certifications, Memberships, Qualifications:
anavant
AVCH
SVEB
Swiss Leaders
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Sites in the region Aargau and Bathing:

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Questions and answers

A communication training course teaches practical skills for conducting effective and goal-oriented conversations in professional and private life. Depending on the focus, the following topics may be covered:

  • Use targeted conversation techniques to avoid misunderstandings and promote solutions
  • De-escalate conflict situations and promote mutual understanding
  • Recognize destructive communication patterns and replace them with constructive approaches
  • Using active listening as a central element of successful communication
  • Understanding and using efficient questioning techniques and the effect of verbal and non-verbal signals
  • Dealing constructively with criticism and giving feedback effectively
  • Prepare meetings professionally and conduct them in a targeted manner
  • Finding the right tone in different conversational situations
  • Communicate confidently with customers, superiors and team members

This content helps you to gain confidence in your communication skills and to structure conversations in a solution-oriented way - whether in management tasks, in customer contact or in teamwork.

Please note: The exact course content may vary depending on the school and course provider. Educational institutions set individual priorities.

Questions about the exact course offer? You can use the contact form to get in touch directly with the desired school.

A communication course teaches key skills for conducting conversations more effectively, clearly and purposefully. The content varies depending on the course format, target group and training provider. Basically, a "communication improvement course" can be divided into several key areas:

  • The basics of interviewing
    Teaching techniques for active participation in conversations, structuring dialogs and goal-oriented communication in private or professional life
  • Conflict management and de-escalation
    Strategies for avoiding and resolving conflicts, dealing with difficult conversational situations and the use of "I" messages
  • Rhetoric and body language
    Training in free speech, persuasive argumentation and the targeted use of facial expressions and gestures for a confident performance
  • Voice and speech training
    Exercises on voice pitch, speaking style and breathing to improve intelligibility and presence - for example in presentations or telephone conversations
  • Conducting negotiations and leading discussions
    Techniques for successfully leading meetings, moderating discussions and conducting goal-oriented negotiations
  • Spontaneous communication and quick-wittedness
    Methods for reacting quickly in unplanned conversational situations and for acting confidently under pressure

The target groups of the individual communication courses vary greatly depending on the focus.

For example, communication courses can be aimed at people who deal with mediation and arbitration between people in their private or professional lives, such as mediators or prospective mediators, employees of public authorities, organizations and departments who have to deal with people of different ethnic, cultural or professional backgrounds, managers who want to speak more eloquently in front of others, salespeople who want to appear more eloquent on the phone or in face-to-face conversations, consultants who want to respond better to customers or team leaders who want to improve cooperation.

Please enquire directly with the individual schools about the target groups and prerequisites for the various communication courses so that you can really find the communication course that will be of the greatest benefit to you professionally or privately.

Quickly, easily and without obligation via our contact form or the "Ask a question" button.

As a rule, you will get a lot out of a communication course, provided you engage with what is being said and take an active part in the lessons. You learn in a very practice-oriented way with a series of exercises and role plays, so that you are not just a passive listener, but internalize what you have learned through experience and trial and error. In a communication course, you will be given the skills and knowledge you need to act, lead and intervene in a wide variety of situations in a considered manner without appearing pushy and assertive.

A non-violent communication (NVC) course teaches basic skills to make conversations more respectful, conscious and constructive. Participants learn, among other things:

  • formulate clear and honest messages without being hurtful
  • Listen carefully and include the other person's perspective
  • tackle challenging situations in everyday life or at work in a de-escalating and solution-oriented manner
  • Replace automatic reactions with conscious actions
  • to pause, reflect and develop a language that takes into account your own needs and those of others

These skills can be individually combined with your own communication style and promote respectful interaction - both in your private and professional life. Non-violent communication can be learned regardless of previous knowledge and is suitable for anyone who wants to improve their communication style in the long term.

Each school designs its own curriculum. The exact course content may therefore vary depending on the education provider.

Questions about a specific course offer?
You can contact the desired school directly via our contact form.

You have the option of attending a communication course, which only takes 1 or 2 days and in which you learn the basic skills of communication.

It is best to choose a weekend seminar so that you do not lose any working time if this is your concern.

Otherwise, many courses are also offered in the evening and extend over several dates. In this way, if you have a little more time, you can also attend a communication seminar over the course of a few weeks, which will provide you with more in-depth training in all aspects of communication and is therefore also ideally suited to your professional work, for example as a therapist, social worker or coach.

Comprehensive information can be obtained directly from the provider - conveniently and without obligation using our contact form or the "Ask a question" button.

There is certainly also a specific rhetoric course as a communication course, because rhetoric is an important area of communication. The knowledge acquired in the communication course will benefit graduates in negotiations, sales talks, when dealing with colleagues and in their private lives. Afterwards, they will rethink their previous behavior in all areas of life to see if there are differences in how they perceive themselves and how others perceive them. Rhetoric courses as communication courses allow you to recognize potential for improvement in the areas of communication and rhetoric in everyday life. After a communication rhetoric course, you will be able to better assess other people and recognize and react to other people's rhetorical techniques. This leads to a more self-confident appearance and better effectiveness in presentation situations.

Conflict management courses should be attended for the following reasons:

  • Learning how to resolve conflicts better
  • Recognizing conflicts as opportunities in the future
  • Being able to tackle conflicts constructively in the future
  • Learning to develop solutions that are acceptable to both sides

Of course, companies can also take a communication course online. Much of the content to be taught, such as the basics of conversation, communication models, communication techniques, coping with challenging communication situations, etc., can also be covered in online lessons. For company-specific seminars in particular, it is important that not too many employees are absent from the workplace due to school-related activities. With an online communication course, everyone can continue their education at a different time. This can then be supplemented by training sessions in small groups to practise communication exercises. Online is therefore certainly a good option for a communication course.

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Editorial management:

Stefan Schmidlin

Stefan Schmidlin, Educational Counseling, Content-Team Modula AG

Sources

Website of theSwiss Secretariat for Education, Research and Innovation SERI, Websitewww.berufsberatung.ch(official Swiss information portal for study, vocational and career guidance) as well as websites and other information from professional associations and education providers.

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