You are here: Computer science > Quality management, databases, CMS > ITIL > ITIL 4 Specialist (Cert.)

ITIL Service Manager: Training, course, schools, information

to providers
(1) Infos, tips & tests Video stories
(1)

Are you looking for a provider of further education or training in ITIL Service Manager?

Here you will find a selection of schools as well as training courses, courses and seminars on IT Service Management ITIL 4 - simply order extensive information on the courses offered by the IT schools of your choice via the "Free information on the topic..." button - without obligation and free of charge.

ITIL Service Manager: Systematic and professional IT management

To avoid getting lost in the IT jungle, ITIL service managers ensure order in IT systems. Their strength lies in professionalizing and systematizing such systems. ITIL stands for "IT Infrastructure Library" and was created by the British government in the 1980s. Today, IT specialists are no longer confined to the UK, but can be found all over the world. Their tasks include the organization of a SPOC (Single Point of Contact) for customers, the evaluation of customer requirements, the definition of IT standards and the planning of IT resources. Since ITIL V4, the focus has clearly been on value creation. IT Service Management ITIL specialists are committed to ensuring that best practices are maintained and processes are optimized where necessary. They ensure maximum agility by constantly making adjustments in small steps to simplify and improve processes. Open communication, transparency and flawless cross-divisional collaboration are encouraged, with a focus on comprehensive and networked thinking and action. Where automation and thus simplification of processes are possible, ITIL Service Managers are committed to gaining time, saving resources and keeping the error rate as low as possible.

The know-how around the ITIL framework is taught in various courses. On the one hand, those interested in training first complete the ITIL 4 Foundation course. They can then delve deeper into various topics, such as in the ITIL 4 Specialist: Create, Deliver & Support. Here, graduates learn how to plan a flawless structure for a service value system. They design the organizational structure and become familiar with the challenges of teamwork, roles and culture and are able to deal with them well. They are considered experts in communication and skillfully deploy resources where they make the most sense. This makes them indispensable ITIL Service Managers for many employers, who are fully dedicated to creating and maximizing value.

If you are interested in training or an in-depth course in IT Service Management ITIL, you can use the inquiry form to request information documents from the schools of your choice simply and easily - free of charge and without obligation.

Questions and answers

Training to become an ITIL Service Manager comprises around 72 lessons spread over six months. There are also several hours of self-study.

Participation in the ITIL V3 Expert (formerly ITIL Service Manager) certificate course requires at least two years of professional experience in the ICT and ICT-related environment, e.g. in the areas of communications, IT, technical services or similar areas. Please enquire with the provider.

Training to become an ITIL Service Manager (now called ITIL V3 Expert or even V4) with the Service Management 1 and Service Management 2 modules, including certification fees, costs around CHF 2,600 - 3,000. Enquire directly with the providers.

The ITIL Service Manager course (new: ITIL V3 Expert) offers comprehensive knowledge of best practices in IT service management. The topics covered prepare you specifically for certification in accordance with the ITIL V3 standard and help you to make IT processes more efficient and customer-oriented.

The following topics are generally part of the ITIL Service Manager (new: ITIL V3 Expert) course:

  • Fundamentals of service management: Introduction to central concepts, principles and terms of IT service management
  • Service Strategy: Development and management of IT strategies that meet business objectives
  • Service design: planning and designing effective IT services, including processes, roles and technologies
  • Service transition: support and management of changes when introducing new or modified services
  • Service operation: Operational implementation of services with a focus on stability, efficiency and user satisfaction
  • Change management: structured approach to implementing changes with the lowest possible risk
  • Continuous Service Improvement (CSI): Analysis and optimization of existing processes and services for long-term quality improvement

The content of the ITIL Service Manager course (new: ITIL V3 Expert) covers the entire life cycle of an IT service and offers practical know-how that can be applied directly in everyday working life.

As each school can design the ITIL Service Manager course (new: ITIL V3 Expert) individually, there may be differences in content. It is recommended to inquire directly with the desired school about the specific curriculum. An inquiry can be sent directly to the selected school using the contact form.

The course for IT Infrastructure Library certification as ITIL Service Manager or ITIL Foundation V3 consists of two modules that build on each other and are attended consecutively. Participants learn the methods of process-oriented service management with optimal cost-benefit analysis in lectures, case studies, group work and demonstrations. Each of the two modules must be successfully completed and attended, but the ITIL Foundation V3 certification can only be completed after Module 2.

Overview of providers for ITIL Service Manager

Editorial management:

Stefan Schmidlin

Stefan Schmidlin, Educational Counseling, Content-Team Modula AG

Sources

Website of theSwiss Secretariat for Education, Research and Innovation SERI, Websitewww.berufsberatung.ch(official Swiss information portal for study, vocational and career guidance) as well as websites and other information from professional associations and education providers.

Fehler gefunden? – Dann melde dich bitte. Wir gehen der Sache gleich nach.

Overview of providers for ITIL Service Manager

Erfahrungen, Bewertungen und Meinungen zur Ausbildung / Weiterbildung

Preview of the video «4 Schritte zur richtigen Weiterbildung»
Overview of providers for ITIL Service Manager

Haven't found the right training or further education yet? Benefit from educational advice now!

Further training is not only important in order to maintain or increase professional attractiveness, investing in training or further training is still the most efficient way to increase the chances of a pay rise.

The Swiss education system offers a wide range of individual training and further education opportunities - depending on your personal level of education, professional experience and educational goals.

Choosing the right educational offer is not easy for many prospective students.

Which training and further education is the right one for my path?

Our education advisory team will guide you through the "education jungle", providing specific input and relevant background information to help you choose the right offer.

Your advantages:

You will receive

  • Suggestions for suitable courses, seminars or training programs based on the information you provide in the questionnaire
  • An overview of the different levels and types of education
  • Information about the Swiss education system

We offer our educational counseling in the following languages on request: French, Italian, English

Register now and concretize your training plans.

Participants in the educational counseling provide feedback on the counseling.

Sofort zur richtigen Weiterbildung

Filter by teaching method:
Blended Learning (0) Other (0)
Address:
Seewenweg 3
4153 Reinach BL
ITIL4 Specialist - Computare AG
Are you a (prospective) ITSM manager with an ITIL 4 Foundation certificate and interested in deepening your ITIL knowledge? Then the ITIL 4 Specialist: Create, Deliver & Support training is just right for you!

In three days, you will learn how to effectively create, deliver and support IT services and prepare for the exam. You will also acquire all the skills you need to integrate IT services into the entire life cycle of the value chain and to further professionalize not only their development and implementation, but also their continuous support and improvement. In this way, you will make an important contribution to meeting business requirements.
After the training, you will have the opportunity to prove your acquired knowledge in a 90-minute online exam in German or English at the PEOPLECERT examination institute.
Discount for Swiss Post employees: 10% (when registering via this platform at «Course registration» )
Region: Aargau, Basel, Bern, Liechtenstein, Ostschweiz, Tessin, Westschweiz, Zentralschweiz, Zürich
Sites: Reinach
Download info

The Certificate of Advanced Studies in ITSM is aimed at a wide range of interested parties, especially IT professionals who want to further their education in IT controlling and IT service management, such as IT managers, computer scientists, organizers or project managers.

However, the CAS is also aimed at people who want to take the COBIT and ITIL Foundation exam, as well as management consultants who work with e-business knowledge, controllers, auditors, heads of staff units and others working in controlling who want to learn more about IT management and its potential, as well as e-business project managers and future managers. This course could also be of interest to people who evaluate and introduce managed services and ITSM systems.

It is best to contact the provider directly to clarify the details. This can be done quickly, easily and without obligation using our contact form.

The "ITIL® Foundation" is the basic certification of the IT Service Management Framework. It offers courses consisting of core books with core processes - i.e. the components and processes of the IT service lifecycle in IT service management. ITIL 4 Foundation is aimed at anyone who needs to understand the key concepts of IT and digital service delivery.

Diese Lehrgänge könnten dich auch interessieren:

ITIL 4 Foundation (Cert.) IT Support Specialist (Cert.)

Schulen mit zertifizierter Bildungsberatung

Attraktive Services für Swiss Post Mitarbeitende

Kostenlose Services

» Bildungsberatung (Wert: CHF 150.–)
Bildungs- und Businessratgeber (Wert: CHF 175.–)

» Rabatte

Attraktive Rabattierungen seitens der Bildungsanbieter.

Massgeschneiderte Bildungsangebote

Ohne grossen Zeitaufwand den besten Trainer, Coach oder Schulungsanbieter finden

Bildungsangebot Schweiz

Aus über 700 Bildungsanbietern das richtige Bildungsangebot finden