ITIL 4 Foundation exam: schools, courses, information

Die ITIL 4 Foundation-Prüfung wird als anfängerfreundlich bezeichnet, vor allem im Vergleich zu weiterführenden IT-Zertifizierungen. Auch Personen ohne tiefgehende IT-Kenntnisse können sie mit etwas Vorbereitung bestehen. Sie enthält 40 Multiple-Choice-Fragen, von denen 26 richtig sein müssen, um zu bestehen.

The ITIL Foundation exam itself costs CHF 220 (as of 2018), but the exam fees are usually already included in the course costs.

ITIL 4 ist ein Rahmenwerk mit in der Praxis bewährten Methoden, welches Unternehmen hilft, ihre IT-Services effektiv zu planen, umzusetzen und zu optimieren. Es erläutert, wie IT und Geschäftsziele besser aufeinander abgestimmt werden können – flexibel, modern und stets an die neuesten Technologien angepasst.

Consultants, project leaders, managers and process managers who deal intensively with IT service management and want to contribute to the optimization of IT benefits in the company are addressed for a preparation course for the ITIL Foundation exam. In addition to IT specialists (IT consultants, IT advisors, IT coordinators, IT managers, IT employees), this also includes IT service providers, managing directors and business economists.

Most training providers offer preparation courses for the ITIL Foundation exam that last two full days. Find out more about the individual offers.

Die Prüfung erfolgt in der Regel über einen Prüfungsvoucher, der normalerweise zwischen Fr. 390.– und Fr. 450.– kostet. Dieser Voucher ist oft im Kurspreis enthalten oder kann auch separat gekauft werden. Wir empfehlen, dies vorher mit dem Kursanbieter zu klären.

If you want to complete an ITIL Foundation exam, you will prepare for this exam in a seminar and complete it on the last day of the course. You will then receive certification.

An ITIL Foundation course teaches the basics of IT service management according to the internationally recognized ITIL standard. The aim is to create a solid understanding of the central concepts, principles and terms of ITIL in order to be optimally prepared for the ITIL Foundation exam.

The following topics are typically part of the course and therefore important for the ITIL Foundation exam:

• Introduction to ITIL and IT Service Management
  Overview of the development of ITIL, basic understanding of services, benefits of service management in practice
• Basic concepts and definitions
  Terms such as utility and warranty, resources and capabilities, roles, functions and processes are explained in an understandable way
• The ITIL Service Lifecycle
  Teaching the five core phases:
  • Service strategy: target definition, strategic orientation, economic benefits
  • Service Design: Design and planning of IT services
  • Service transition: Introduction of new or modified services
  • Service operation: control and operation of services on a day-to-day basis
  • Continual Service Improvement: Continuous improvement of services based on key figures and experience
• Processes, principles and roles
  Understanding key ITIL principles, describing the key processes of each phase and the importance of clearly defined roles within the organization
• Exam preparation
  Typical questions, exam structure and tips for successfully passing the ITIL Foundation exam

An ITIL Foundation course lays the foundation for further ITIL certifications (ITIL Foundation exam) and a structured approach to professional IT service management.

Important: The exact content of a course in preparation for the ITIL Foundation exam may vary slightly depending on the training provider or school. To be sure of the specific topics covered, we recommend that you ask the school you are interested in directly. Use our contact form to easily forward your question to the relevant school.

People who would like to take part in a course in preparation for the IT Infrastructure Library - ITIL Foundation exam do not need any special prior knowledge. An interest in IT processes and basic IT knowledge are usually sufficient. However, there are occasionally training providers who expect their course participants to complete preliminary courses, such as an interactive simulation, in order to really grasp the ITIL process framework. You can obtain more information on this directly from the schools via the contact form.