Reception: Training, further education, information, overview of schools and offers

In the preparatory courses for the Federal Diploma of Higher Education in Reception Management, the contents relevant to the examination are taught, which in turn are embedded in the following modules. These are

• Front office and administration (guest care, guest bookkeeping and information processing, offer design, cooperation with travel agents, employee recruitment)
• Marketing and sales I (marketing basics, offers and services, customer contact and customer care)
• Marketing and sales II (innovation and idea management, marketing concept, marketing measures, sales)
• Business organization (organizational structure, infrastructure, process organization, information, communication, administration, quality management, laws and regulations, inventory management, ecology)
• Leadership (employee management, labor law, training and continuing education, team development, conflict resolution)
• Finance I (financial and management accounting, costing, balance sheet and income statement, budgeting)
• Finance II (financial policy, financial accounting, management accounting, budgeting,

You can get more information about this via our contact form for the respective school - quickly, easily and without obligation. Alternatively, you can use the "Ask a question" button to get in touch with the right contact person straight away.

Depending on whether your employment contract is subject to the L-GAV in the hospitality industry at the time of registration or not, different costs are payable for continuing education, further training to become a Chef de Réception / Chef de Réception. For example, participants with an L-GAV employment contract will only have to pay CHF 1,800, of which CHF 900 will be reimbursed if they pass the final examination in the first run, so that in this case the complete training (excluding travel expenses, overnight stays, vocational training course and meals) costs CHF 900. If your employment contract is not subject to the L-GAV in the hospitality industry, the costs will be either CHF 7,450 (cantons of Jura, Vaud, Aargau, Geneva and Neuchâtel) or CHF 4,705 (all other cantons and Liechtenstein), depending on the canton. These prices apply to the 2017 / 2018 academic year in Weggis.

During their apprenticeship, prospective hotel communication specialists Federal VET Diploma are not only familiarized with working at reception, but also get to know all areas of a hotel. This includes the kitchen as well as the floor, the back office and, of course, reception and the restaurant.

Foreign language skills are extremely important for working at a hotel reception and are therefore considered a basic requirement. However, knowledge of English is not mandatory for an apprenticeship and can also be acquired during training.

Participation in the Federal Professional Examination for Head of Reception (Chef de Réception) with a federal certificate requires those interested in further training to have a Federal VET Diploma in Business Administration and at least three years of professional experience in this profession after completing their apprenticeship, including at least one year in administration/reception, or a Federal VET Diploma in another profession and at least four years of professional experience in administration/reception after completing their apprenticeship. In addition, all participants must have successfully completed all the required modules by the time of the final examination or have the relevant certificates of equivalence and have passed a vocational trainer course.

After completing an apprenticeship with a Federal VET Diploma, hotel communication specialists can, in addition to a shortened additional apprenticeship as a cook, hotel specialist Federal VET Diploma or restaurant specialist Federal VET Diploma, also aim for a Federal Professional Examination (FPE), such as Chef de Réception, after a few years of professional experience, as well as continuing education, further training at a College of Higher Education (CHE), for example as adipl. Hôtelier/-Restaurateur CHE / dipl. Hôtelière/-Restauratrice CHE. In addition, graduates with a Federal Vocational Baccalaureate can also study at technical colleges, such as the Bachelor's degree courses in Business Administration or International Hospitality Management, as well as various further education courses for working at reception or in other areas of the business.